The teams at our Dedicated Services Division (DSD) assume the role of our clients’ back office infrastructure. Before the role and the responsibility migrate to Change Group, our implementation specialists complete the following tasks:

• Audit our clients’ infrastructure, operating platforms, existing technology and workflow;


• Develop and implement policies and operating procedures to optimize all business processes, allowing the DSD to synchronize with our clients’ business objectives and become an integral part of their existing infrastructure.

Some of the services we provide are:

• General Administration
  
• Customers Relations
  
• Supply Side and Vendors Relations
  
• P.O. Management and Allocations
  
• Credit Management
  
• Disputes and Returns
  
• Traffic and Distribution
  
• Shipping and Receiving
  
• Customs, Import & Export
  
• Consolidation
  
• Warehousing, Packaging and Labeling
  
• Procurement